FAQs
How long does shipping take?
Orders are processed within 1–3 business days. Shipping typically takes 3–7 business days within the USA.
Do you ship internationally?
Currently, we only ship within the USA.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use it to track your package online.
Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours of placing them.
What is your return policy?
You can return eligible items within 14 days of receipt if they are unused and in original packaging.
How will I receive my refund?
Refunds are issued to the original payment method within 5–7 business days after receiving the returned item.
Do you offer exchanges?
Yes, exchanges are available for items of equal value. Contact us to arrange an exchange.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Shopify Payments.
Are your products authentic?
Yes, all products are 100% authentic and sourced from trusted suppliers.
How can I contact customer service?
Email us at support@tagandtail.com or use the contact form on our website.